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CarrefourNow FAQs

Q. What is NOW Express Delivery?

CarrefourNow is an express delivery service that allows you to order and receive your orders to your doorstep.

Q. How do I use NOW Express Delivery?

You can select the items marked with CarrefourNow logo and add it to your cart or click on CarrefourNow page then you will land directly to the selection of products related to this service.

Q. How do I check out with NOW Express Delivery?

Once you have finished adding items to your shopping cart and are ready to complete your transaction, Select the 'Checkout' button in the cart area. Make sure to select "NOW Express Delivery" and Follow the steps by entering the payment details until you receive the order confirmation and the e-mail summary of your order.

Q. When can I receive my order with CarrefourNow?

CarrefourNow delivery slots are available every hour from 8am to 11pm.

Q. Are there any hidden charges when I make a purchase online?

There will be QAR 10 Charges when you make a purchase on carrefourqatar.com which will be applicable on purchase made on NOW Express Delivery Service.

Q. What credit card/debit cards do you accept for payment?

We accept the following payment methods:
- credit cards (Visa and MasterCard). To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

Q. Are the prices on the website the same as in-store prices?

Store prices are guaranteed online: you are charged for the same price you would pay in-store.

Q How to get a refund if the transaction fails?

For any failed or unsuccessful transaction, there is no refund process to go through. The amount will automatically be reversed into your bank account within the next working day.

Q. How do I get a receipt?

You will receive by email the order confirmation that summarizes your order and the payment details. When your shopping is delivered, you will be given a detailed delivery note of your received order by the driver.

Secure online payments:

You can pay for your purchases online using any of the following major credit/debit cards:

1.     Visa Card
2.     Master Card

All payments are done via QNB, operating on a professional third party: Network International payment gateway. In case of refund, it will be done on the same credit/debit card. It takes 2 working days to proceed from our side and then it will be credited back to your card according to your bank timing. We take online security extremely seriously.

Our entire website is coded with HTTPS to ensure your safety in every facet, including the route of CyberSource. This is why, when you use your credit/debit card, all your data is encrypted to the highest standard and held on a secure computer that means it's protected from hackers and criminals. All data is hosted by the Network International payment gateway. NO credit/debit card details are stored within our systems or computers it’s one more assurance that when you place an order with Carrefourqatar.com, it's absolutely secure.