Q: What's your return policy ?

Groceries Return and refund are possible within 14 days of purchase upon approval. Kindly visit one of our stores after sales desk and please make sure to have the order confirmation and the delivery note for our colleagues to assist you. Fresh & Frozen Food From the time you receive fresh products, our return policy is valid for only 24 hours. Kindly visit one of our stores after sales desk and please make sure to have the order confirmation and the delivery note for our colleagues to assist you.

Question 1

Groceries

Accepted Answer

At Carrefour we hope that our services help make your shopping experience a great one.

There are lots of people involved in your online shopping journey, all dedicated to making sure you receive the unique service and best quality.
They receive your order, pick up your shopping from the store, pack the items, store the produce and then deliver it to your doorstep.
From picking to packing, every staff member is given expert training, so you receive the service and shopping you expect from Carrefour.

Picking your Fresh Food

Our pickers always pick the freshest produce with the longest sell-by dates, carefully selecting fruits and vegetables, as if they were shopping for themselves. They ask themselves 'would I buy it?' so they always send you groceries of the very highest quality.

Packing your shopping

When packing your delivery, our team is trained to separate food from non-food and chilled from frozen, and to put heavy items at the bottom to avoid any squashing.

Climate - controlled vans

As well as packing your items separately, we also store everything in climate-controlled areas, even in our vans.
This means your shopping is delivered in top conditions.

Drivers are here to help

Our helpful drivers can deliver to your front door or your fridge door.

Question 2

How do you deliver?

Accepted Answer

Our delivery trucks are refrigerated from 0 to 4 degrees which will guarantee maximum freshness and food safety

Question 3

What's your return policy ?

Accepted Answer

Groceries

Return and refund are possible within 14 days of purchase upon approval. Kindly visit one of our stores after sales desk and please make sure to have the order confirmation and the delivery note for our colleagues to assist you.

Fresh & Frozen Food

From the time you receive fresh products, our return policy is valid for only 24 hours.
Kindly visit one of our stores after sales desk and please make sure to have the order confirmation and the delivery note for our colleagues to assist you.

Question 4

I haven't received my discounts

Accepted Answer

There might be technical issues. Please send a message, or call our contact center at 800-73-23 as soon as possible. We will be happy to assist you.

Question 5

I have unwanted or damaged items?

Accepted Answer

During the delivery, you can decide to reject any item that does not suit your expectations. This will be recorded in our system by the delivery team. Please make sure to sign on the device screen for the refund to be processed automatically.

Question 6

What if I have missing items?

Accepted Answer

It might happen that we are unable to find one or more items of your order. In that case, our team will call to inform you. Please send a message, or call our contact center on 800-73-23 as soon as possible. We will be happy to assist you.

Question 7

Who can receive my delivery?

Accepted Answer

Anyone available at the given delivery address, and providing his/her ID for verification purposes.

Question 8

Can I change my delivery time?

Accepted Answer

If we have not started preparing your order yet, we can still change your delivery time.
Please call our customer services on 800-73-23 as soon as possible. We will assist you.

Question 9

How do I select my delivery time?

Accepted Answer

Once you have finished your shopping and you have started checking out, you will be requested to select your preferred delivery slot.

Question 10

Do you deliver in my area?

Accepted Answer

If you are able to add a Food item to your cart, that means your area is covered. For more information, please visit our Groceries page.

Question 11

What are your delivery hours?

Accepted Answer

We deliver 7 days a week, from 8 AM to 12 midnight for Express Deliveries and from 9 AM - 11 PM for standard deliveries.
Delivery timeslots are available on a first-come-first-served basis.

Groceries and Fresh Food

Groceries and Fresh Food

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Groceries

Deliveries

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