General Store information:

Q. Where can I find the opening hours of my local store?

We have a dedicated section with all of the opening hours for all of our stores. Please visit our Store Locator page to learn more.

Q. Where's my nearest store?

Please visit our Store Locator page type in your area, and it will bring up the nearest stores to you.

Payment:

Q. What type of payment can I use in-store?

We accept the following payment methods in our stores: Cash, Credit/Debit cards, Gift Cards and Loyalty Voucher.

Q. I have a gift card; how can I use it?

Carrefour gift cards can be used for full or partial payment at any Carrefour hypermarket or Carrefour Market stores in Qatar. Any remaining balance will be stored on the card and can be used against future purchases. Carrefour Gift cards have an expiry date of 1 year from the purchasing date.

 Q. I have an old MyCLUB discount, can I still use it?

MyClub Discounts have an expiry date mentioned on the coupon / Voucher. Loyalty Discounts will be cancelled once expired.

Q. I seem to have been charged twice for the same transaction. What should I do?

Please consult our customer service desk or reach our customer service on 8007323.

Q. What shall I do if I've been overcharged?

Please consult our customer service desk or reach our customer service on 8007323.

Availability of products:

Q. Can you reserve items for me to collect at a later date?

Sorry, we operate a 'first come first served' policy on all of our stock. To keep things fair, we don't reserve any stock in our stores.

Q. I'd like to purchase a large amount of stock from your store or online. Is there a limit?

You can shop as many items on our shelves as you wish. Any restriction will be clearly communicated on shelf or at the customer service. Online has quantity restriction for each product.

Product information:

Q. I shop Organic. Where can I get a full list of products that are suitable for my diet?

We have a full list of Organic products updated every month. Please log online or visit your favorite store and consult our customer service.

Q. I have a Gluten intolerance. Where can I get a full list of products that are suitable for a Gluten Free diet?

We have a full list of Gluten-free products updated every month. Please log online or visit your favorite store and consult our customer service.

Q. I can't eat milk, or milk by-products. Do you have a list of all products you sell that are free from milk?

We have a full list of lactose-free products updated every month. Please log online or visit your favorite store and consult our customer service. Or visit our Dietary food range page.

Product complaints:

Q. I've been disappointed with the quality of a product I've purchased. What should I do?

We are very sorry you had a bad experience. Please consult our customer service desk or reach our customer services on 8007323. We'll be happy to listen to you.

Q. I've purchased an out of date product from you. What should I do?

We are very sorry you had a bad experience. Please kindly return to the store at your earliest convenience so this issue can be investigated.

Q. I've noticed that the price of a product has risen in price recently. Why is this?

Price increases are often out of our control. We do try to hold these back as long as possible because our aim is to offer our customers the best quality, value for money and service that we can. Our buyers work very hard to negotiate the best prices available and when we do obtain any price reductions we pass them on to our customers immediately.

Refund Policy - Our promise:

Q. Our general return policy

You can return an item upon approval within 14 days of purchase.

 Q. What do I do if an electrical product I've purchased is damaged?

Please visit your nearest store customer service desk for personalized service. We will assist you

Technical advice and support:

Q. I'm having problems in setting up an electrical item I've purchased from you. Can you help?

We'd be happy to help! Please visit your favorite store and consult our salesmen. They have the best experience to assist you.

Q. I'm having difficulty in setting up a mobile phone I've purchased from you. Can you help?

We'd be happy to help! Please visit your favorite store and consult our salesmen. They have the best experience to assist you.

General Information:

Q. How can I find out about vacancies?

All of our vacancies can be found on our Careers page.

Q. How do I apply for a job?

Please consult our Careers page and submit your application. If we consider your application valid, you will be contacted ASAP by our recruitment Team.

Q. Where can I find general information about your Graduate Recruitment scheme?

Please consult our Careers page.

Marketing Mailing:

Q. How often will I receive marketing emails from Carrefour?

We will send you regular updates via email about great promotions and changes to the services we provide you.

Q. How do I unsubscribe from marketing emails?

To unsubscribe from our emails, you can click on the link at the bottom of our emails and your subscription will be canceled.

Q. How do I sign up for marketing emails from Carrefour?

You can register for our newsletters by visiting our Newsletter page.

New Suppliers:

Q. I'm based in Qatar and I am interested in supplying a product to you to sell in your stores. What should I do?

Please visit our Contact us page and drop us a message. We will forward your interest to our buyers’ teams.

Q. I'm based outside of Qatar and I am interested in supplying a product to you to sell in your stores. What should I do?

Please visit our Contact us page and drop us a message. We will forward your interest to our buyers’ teams.

Carrefour Gift card:

Q. I've lost my Carrefour Gift Card, what shall I do?

Unfortunately, lost cards cannot be re-issued. Please keep your card cautiously.

Q. How can I buy a Carrefour Gift Card?

You can shop our gift cards at the cash counter of any Carrefour hypermarket or Market store in Qatar.

Q. How do I order a large amount of Carrefour Gift Cards?

Please consult our customer service desk in Doha City Center Only or reach our customer service on 8007323. We'll be happy to serve you.

Q. What can I buy with a Carrefour Gift Card?

Carrefour gift cards can be used for full or partial payment at any Carrefour hypermarket or Carrefour Market store in Qatar. Any remaining balance will be stored on the card and can be used against futures purchases. Carrefour Gift cards have an expiry date of 1 year from the purchasing date.

Q. Do you receive MyCLUB points for purchasing Carrefour Gift Cards?

You don’t earn MyCLUB points while shopping a gift card. To learn more about the T&Cs of MyCLUB card, please visit MyCLUB card page.

Q. Do Carrefour Gift Cards have an expiry date?

Carrefour gift cards have an expiry date of 1 year from the date of purchase.

Gift Card policy:

Carrefour gift card is the perfect choice to make someone happy!"

When you offer someone Carrefour gift card, you're essentially putting down the cash to let them buy whatever present they want.

Carrefour Gift cards offer flexibility as it can be used at any time and towards any product or promotion available at any Carrefour stores.

Business to Customer Gift Cards:

 At the cash counter, choose your gift card depending on the occasion you want with a value of 100 QAR and pay instantly.

Upon purchase the cards are activated and valid for one year from purchasing date.

You can use your Gift Card for full or partial payment at any Carrefour hypermarket or Carrefour supermarket store in Qatar. Any remaining balance will be stored on the card and can be used against futures purchases.

You can check your available balance and the expiry date of your card at any time, at any store at any cash line.

Expired cards cannot be extended or replaced.

Business to Business Gift Cards: Corporate Gift Cards

If you are a corporate and you want to buy bulk order and to offer it back to your employees as incentive. Our corporate Gift Card are available with a value of 50QAR, 100QAR, 200QAR, 500QAR & 1000QAR.

Corporate Gift Cards are only sellable through Carrefour Head office and valid for one year from receiving date.

For further information about the methods of payment, receiving process, etc.… Please contact us through our contact center 8007323.

You can use your Gift Card for full or partial payment at any Carrefour hypermarket or Carrefour supermarket store in Qatar. Any remaining balance will be stored on the card and can be used against futures purchases.

You can check your available balance and the expiry date of your card at any time, at any store at any cash line.

Expired cards cannot be extended or replaced.

MyClub FAQs:

MyCLUB Account:

Q- How will you earn points?

Every week, new products and brands are included in a MyCLUB offer. Be sure to identify these items in the store to start earning points. The offers will be published on the Carrefour Qatar application, Carrefour Qatar website and in Carrefour Qatar social media pages.

The points you earn are valid for 1 year and every time you reach 500 points, you will get a 50 QR Carrefour voucher.

Q- How can you find out about your current point balance and active vouchers?

On each receipt, you will see the number of points received during the transaction, the total points you have earned so far and your unused vouchers.

You can also check your points in your mobile app, on the website, on the loyalty page and at any Carrefour customer service.

Q- How do you redeem points?

Each time you reach 500 points, you will get a 50 QR Carrefour voucher, which you can use on any of your next purchases.

You can either use the printed voucher you received on your previous transaction, or your digital voucher appearing on your mobile application. To activate your digital voucher, simply go to your MyCLUB page in the app, click on "My Savings”, then press on the grey icon. If it turns green, then your digital voucher becomes active and will be redeemed on your purchase.

Each voucher has a validity of 2 months and can be redeemed in any Carrefour hypermarket or supermarket within the territory of Qatar.

Contact US:

 Please do not hesitate to visit our Frequently Asked Questions page (FAQs) before sending us a request. We will do our best to answer in the shortest possible notice. Should you need immediate assistance, please speak to one of our customer services agent directly on 8007323, or contact us.